Platform support and maintenance is the ongoing engineering, monitoring and support work that keeps a digital platform secure, performant and reliable after launch: monitoring, security patching, bug fixes, dependency updates, and incident response. It's distinct from hosting (which keeps the servers running) and from improvement work (which builds new features).

At Cogworks, this is delivered as a Platform Assurance Plan, the productised support service that covers all of the above with clear SLAs, named contacts and proactive monitoring. Plans run alongside Catalyst Projects from the Momentum Framework, so support keeps the platform healthy while improvements keep it growing.